This Cancel & Refund Policy applies to services, subscriptions, and products offered by Ashu Techline (“we”, “us”, or “our”). By purchasing or engaging our services, you agree to the terms below. Where a signed project agreement exists, its cancellation and refund terms will take precedence for that engagement.
1. Service Engagements (Project-Based)
Cancellation
You may cancel a project at any time by giving us written notice at info@ashutechline.com. On cancellation, you will be billed for all work completed and any costs already incurred up to the cancellation date.
Advance / Booking Amount
- If you cancel before work has begun, the advance is refundable after deducting any payment-processing charges and third-party costs already committed.
- Once work has begun, the advance is non-refundable, as it covers planning, resource allocation, and initial development.
Milestone Payments
Payments made for completed and delivered milestones are non-refundable. Any amounts paid in advance for milestones not yet started may be refunded, less costs already incurred.
2. Subscriptions & Software Products
- You can cancel a subscription at any time from your account or by contacting us.
- On cancellation, your plan remains active until the end of the current billing period. Access is not extended and the plan will not renew after that.
- Fees already paid for the current billing period are non-refundable except where required by law. We do not provide partial or pro-rated refunds for unused time.
- Where a free trial is offered, you will not be charged if you cancel before the trial ends.
3. Non-Refundable Items
The following are non-refundable:
- Work that has been completed, delivered, or accepted.
- Third-party costs paid on your behalf (for example domains, hosting, SSL, licenses, plugins, and advertising spend).
- Custom development or design work after it has been approved by you.
- Payment-gateway or bank transaction charges.
4. How to Request a Refund
To request a refund, email info@ashutechline.comwith your order or project details and the reason for the request. We will review eligible requests and respond within 3–5 business days.
5. Refund Method & Timeline
Approved refunds are issued to your original payment method. Once approved, refunds are typically processed within 7–10 business days. The time it takes for the amount to reflect in your account depends on your bank or payment provider.
6. Chargebacks
If you have a concern about a charge, please contact us first so we can resolve it. Raising a chargeback without contacting us may delay resolution.
Contact Us
If you have any questions about this policy, please reach out to us:
You can also use our contact form or visit the Help Center.